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CAEM section N 3 branches

How to open a cleaning, security or administrative services company in Moldova

Cleaning, security and administrative services sit in the same section of the classifier but do not follow the same rules. The company is quick and cheap to register; the hard part starts when you hire.

CAEM codes
Divisions 80, 81 and 82
Permit
Security only
MIA authorisation, 5 years
Share capital
No minimum
Registration time
~3 working days

The sector in figures

≈ 670 € average gross wage in the sector below the national average of about 820 €
≈ +12% wage growth over one year
≈ −3% employees in the sector

Figures for Q4 2025.

These are the codes you declare when you register. A company may declare up to five principal activities, so you are not limited to a single branch.

Cleaning company: CAEM codes and the documents you need

Cleaning needs neither a licence nor an authorisation. You declare code 81.21 at registration and can sign your first contract the day your certificate arrives. The paperwork that matters is the employer kind — employment contracts, safety briefings, wages paid on time — not anything the state asks for up front.

CodeActivityWhat it means in practice
81.21 General (non-specialised) cleaning of buildings The usual code for a cleaning company: offices, stairwells, retail space.
81.22 Specialised cleaning of buildings, machinery and equipment Post-construction cleaning, facades, windows at height, industrial machinery.
81.29 Other cleaning activities not elsewhere classified Disinfection, pest control, street and outdoor cleaning.
81.10 Combined facilities support activities Facility management: cleaning, security and maintenance sold as one contract.
81.30 Landscape service activities Green space, lawns, planting and their upkeep across the season.

Cleaning is not a licensed activity in Moldova and requires no special permit. What you need is a registered company, contracts with your clients, and the ordinary obligations of an employer.

Who buys it

City halls, schools and hospitals buy cleaning through public procurement, year after year. In the private market the demand comes from the business centres of Chisinau, retail chains, warehouses and residential associations. Each chooses differently: business centres by private tender and referral, shops on price, residential associations on trust and on who was there last year.

What is different about the money

Machines, consumables and uniforms are bought before the first contract. None of it is large on its own, but it all lands in the same month — usually the month you also run your first payroll and have collected nothing yet.

Private security company: the MIA authorisation and the rules on guards

Security requires an authorisation from the Ministry of Internal Affairs, valid for five years, obtained before the first contract rather than after. Since 2017 the activity is no longer licensed, but that does not mean you can start without a document: the authorisation took the place of the licence. The law also sets conditions on the people who work as guards.

CodeActivityWhat it means in practice
80.10 Private security activities Guarding sites and people. This is where the MIA authorisation applies.
80.20 Security systems service activities Installing and monitoring alarms, cameras and access control.
80.30 Investigation activities Private detective work, governed by the same law as security.
Authorisation

Authorisation for private security activity

Authority
Ministry of Internal Affairs
Valid for
5 years

Any security work performed for payment, whatever the number of guards.

Who buys it

The same buyers as cleaning, plus the sites that do not operate without guards: banks, warehouses, construction sites, shopping centres and events. Public security contracts are awarded for long periods, and a site guarded well renews for years — this is the branch with the most predictable revenue of the three.

What is different about the money

Recruitment, not equipment, is what delays the start. The clean criminal record requirement narrows the pool you hire from and lengthens the road from a signed contract to guards on site. Plan the hiring before you promise the client a date.

How this branch got here

  1. 4 July 2003

    Law no. 283-XV

    Private detective and security work gets its first dedicated statute, after a decade without one.

  2. 27 October 2017

    Law no. 185/2017

    The security licence is abolished and replaced by an authorisation from the Ministry of Internal Affairs, valid for five years. Detective work also leaves the licensing regime.

Call centre and back office: CAEM codes and where the clients are

Outsourced secretarial work, document processing and call centres need no permit at all. The base code for a call centre is 82.20, and it covers contact centres working over chat or email as well. You can sell at home and abroad — what separates this branch from the other two is not the paperwork, it is who pays the invoice.

CodeActivityWhat it means in practice
82.11 Combined office administrative service activities Outsourced secretarial work, back office and office administration for other firms.
82.19 Photocopying, document preparation and other specialised office support Preparing and processing documents, printing, archiving.
82.20 Activities of call centres Call and contact centres, whatever channel you reach the customer on.
82.30 Organisation of conventions and trade shows Business events, conferences and trade fairs.
82.99 Other business support service activities not elsewhere classified The catch-all code of division 82, for services that fit no other class.

Neither secretarial services nor call centres appear among the activities that require a licence or an authorisation. The only document the start depends on is the registration certificate.

Who buys it

Two markets at once. Inside Moldova, retailers calling customers to sell, banks, utilities, delivery firms and clinics outsource telephone campaigns, bookings and support. Abroad, clients buy hours of support and back office work in whichever languages you cover. It is the only branch of the three that can grow on both markets with the same team.

What is different about the money

Start-up costs are the lowest of the three, because you buy no machinery. What you need is space, internet that does not drop, and people who speak the language of the client. Local contracts settle in lei and export contracts in foreign currency — a mix that keeps cash flow steadier than a single market would.

Not sure which codes to declare? We pick them for you, in your file.

What the sector pays in cleaning, security and support services

An employee in support services earned around 670 euro gross a month at the end of 2025 — roughly 150 euro below the national average. For you, on the employer side of the table, that is good news: the payroll of a cleaning or security crew starts from a level a young company can carry out of its first contracts.

The direction matters more than the level, though. Wages in the sector rose by about 12% in a year, which is the mark of a market that accepts higher prices: buyers of cleaning and security have grown used to seeing rates go up and approve them year after year. A company entering now negotiates at today’s prices.

The figure is for the whole statistical section, not for one occupation: the same category gathers cleaning, guarding, secretarial work, recruitment and landscaping. Do not read 670 euro as a security guard’s wage. Read it as the level the negotiation happens around.

Why open a cleaning or security company in Moldova now

In all three branches, wages are not the largest cost — they are very nearly the only one. Consumables, equipment and rent matter, but they disappear next to the payroll. The good news is that a cost made of people grows exactly as fast as the business does: there is no investment to recover from before your first client.

That is also where the low entry threshold comes from. You start with the crew the first contract requires and grow it on the second. There is no expensive machinery to depreciate, no warehouse, no stock — and a site larger than what you cover today is solved by hiring rather than buying.

Contracts in this field are written with an indexation clause, and that works in your favour: the price rises with wages, without an annual renegotiation. Large clients accept it because they see it from every serious supplier — it is the mark of a company that knows its own costs.

The advantage that lasts longest, though, is the team. Firms that keep their people win long contracts and extend them: a client whose site has had the same faces on it for two years does not change supplier over a few per cent.

What it costs to open a cleaning or security company

Registration is cheap and fast. An SRL has no mandatory minimum share capital, the file goes to the Public Services Agency, and the company is normally registered within a few working days. There is no licensing fee to pay, unless you go into security.

The tax regime is chosen according to turnover and headcount. For a small company, the tax on income from operational activity can work out better than the ordinary regime; for a company with many employees the calculation changes, because the weight of taxation moves onto wages. The VAT registration threshold arrives sooner than most founders expect, especially if you work with institutions.

The first-year budget looks different from a consulting firm’s. You need no expensive office and no investment in heavy equipment — you need money to pay people through the months when the invoices have not yet been collected. With that sum set aside from the start, the first large contract is an opportunity rather than a strain.

What to know before you register

Public procurement is a channel, not an exception

A significant share of the demand for cleaning and security in Moldova runs through public procurement. That means selling happens through files rather than meetings: registration on the tender platform, certificates showing you owe nothing to the budget, capacity demonstrated by previous contracts, sometimes a participation guarantee.

The firms that win are the ones whose documents are ready before the notice appears, because the deadlines are short. It is worth preparing the file before you need it — and the paperwork, the certificates and the platform registration are ours to handle, so you can bid on the first day the right tender appears.

Cleaning and back office go together, security is set up separately

Cleaning and administrative services sit comfortably in the same company: you declare the codes from divisions 81 and 82 at registration, they are free, they do not expire, and you sell them to the same clients, often in the same contract.

Security is built differently. The authorisation from the Ministry of Internal Affairs is issued to a legal person, and the law sets conditions on the people who actually work as guards. If you want to sell both security and cleaning — as facility management contracts require — the structure is decided before registration, not after. We will show you what can be held in one company and what needs a separate one, based on what you intend to sell in the first two years.

You collect at 30–60 days, you pay wages monthly

Corporate clients pay against an invoice, due in thirty or sixty days. Public institutions pay properly, but rarely quickly. Wages are paid at least once a month for employees on a monthly salary, and at least twice a month for those paid by unit of time or by piece — you choose the pay system, and the payment calendar follows from it.

That gap is planned for, not endured. Companies that enter with the first quarter budgeted take on large contracts without nerves. Payroll, the contribution calculations and the collection calendar are ours to keep, so that you can look after sites and clients.

For most companies in this field the answer is an SRL. Liability stays limited to the share capital, there is no minimum capital threshold, the form admits foreign founders, and it is generally what corporate clients and public institutions ask for.

The individual enterprise (ÎI) is not what it appears to be. The law says plainly that it is not a legal person and appears in legal relations as a natural person acting as an individual entrepreneur, and that its holder is liable without limit, with their entire personal estate. For security it is not even on the table: the authorisation is issued to a legal person. For cleaning or back office you can start that way while you work alone — but from the moment you send people into a client’s premises, with machinery and keys, the SRL is the form that keeps your personal money outside the risk.

A joint-stock company (SA) has no place here at the start. It is a form designed for capital brought by several investors, not for a business built out of contracts and crews.

From idea to registered company

  1. You check the name and confirm it is free.
  2. You choose the CAEM codes that you declare as principal activities.
  3. You prepare the constitutive act, the statute and the administrator’s details.
  4. You file the documents with the Public Services Agency and receive the certificate with your IDNO.

How we help

Choosing the CAEM codes

We select the codes that match what you actually do, and check whether any of them triggers a permit.

Documents and filing

We draft the constitutive act and the statute, prepare the file and submit it to the Public Services Agency.

Accounting and payroll

In a business built on people, payroll starts in month one. We take it on together with your monthly accounting.

Frequently asked questions

What CAEM code does a cleaning company use?

The base code is 81.21, general interior cleaning of buildings. If you also work post-construction, at height or on machinery, you add 81.22, and for disinfection and pest control, 81.29. You may declare up to five principal activities, so you do not have to pick one.

Do you need a licence for a cleaning company in Moldova?

No. Cleaning is not a licensed activity in Moldova and requires no special permit. What you need is the registered company, contracts with your clients, and the ordinary obligations of an employer.

What does it cost to open a cleaning company in Moldova?

Registration itself is the cheap part: there is no minimum share capital for an SRL, and the file is submitted to the Public Services Agency. The real cost appears in the first month of operation — wages, consumables, equipment and, if you work with companies, a stretch where you pay people before the invoices are collected.

What does a private security company need?

An authorisation from the Ministry of Internal Affairs, valid for five years. Since 2017 security is no longer licensed, but that does not mean you can begin without a document: the authorisation replaced the licence rather than removing it. The law also sets conditions on the people who work as guards, among them a clean criminal record.

What CAEM code does a call centre use?

82.20, the activities of call centres. The code also covers contact centres working over chat or email, not only by telephone.

Can one company do both cleaning and security?

You can sell both services, but the structure is decided before registration. The security authorisation is issued to a legal person and carries its own conditions on the guards, so the security side is set up separately from the rest of the activity. Facility management contracts remain within reach — with the right offer and the companies registered correctly. We will tell you which arrangement fits before you file.

Start with the name, we carry the rest

We check the name, choose the codes, draft the documents and file them.

Start the registration